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6. Assessment

Answer each question below by marking the correct response. Once you have completed the assessment, click the Submit button to determine if you passed.

 

The assessment is scored on a pass/fail basis with 80% considered passing. When you pass this assessment, you will be authorized to begin placing live orders using LDWeb. If you do not pass the assessment, review the LDWeb training module and try the assessment again.

 

If you have any questions regarding this training module, please contact Harland Clarke Technical Support at 1-800-587-2435. (Choose option 6 and then option 1 to be directed to the appropriate area for assistance.)

  1. What is the URL of the Web site used to access LDWeb?

https://libertysite.com

https://LDWeb.com

https://b2b.libertysite.com

https://reorder.libertysite.com

  1. Once an order is shipped on LDWeb, you can update/change the order using LDWeb.

True

False

  1. Who sets up your User name and your initial login Password for the B2B Web site?

Your LDWeb Administrator

Harland Clarke Technical Support

Harland Clarke Customer Service

Your financial institution's data processor

  1. Where can you find the total price for an order?

Beneath the "Price" heading on the Account Switchboard.

On the Main Menu.

In the upper right corner of either the Order Submit page or the Order Information page.

The total price is not listed.

  1. Who do you contact if you have LDWeb-related questions?

Harland Clarke Technical Support

Harland Clarke Customer Service

Your financial institution's data processor

Your financial institution's help desk

  1. The Order ID number can be located on the account holder's most recent check order form.

True

False

  1. How do you view the status of an order in LDWeb?

A. Enter the account number in the MICR Account field and select the Go button.

B. Enter the Order ID associated with that order and click the Go button.

C. You cannot check order status in LDWeb.

D. Either A or B.

  1. All check styles support center cuts.

True

False

  1. Can you ship an order to the financial institution on the account holder's behalf?

Yes

No

  1. How many signature line messages can an account holder have on their checks?

1

2

3

None

  1. How do I indicate to Harland Clarke to print an extra signature line?

Call customer service.

On the Checks: Enhancements page, click the Extra Signature Line Needed checkbox.

It is impossible to print an extra signature line.

  1. Once you have placed an order, how much time do you have to go back in and make changes or cancel the order?

30 minutes

Changes are not allowed

Close of business

5 minutes

  1. Once all of the information is entered to place an order on LDWeb and you've highlighted "Place Order," which button do you need to select to submit the order to Liberty?

Continue

Logout

Admin

  1. What is an end cut?

A larger accent that prints in the center of the check and is shaded gray.

An image that prints above the signature line on the check.

An image or monogram that prints in the upper left-hand corner of the check.

An accent that prints at the end of a signature line message.

  1. How can you prevent reorders for an account?

Type "Prevent Reorders" in the Production Instructions box.

Click the Block Reorders checkbox on the Order Submit page.

You can't prevent reorders for an account.

  1. How do you select a different method of shipping for an order?

Make a selection from the Ship By drop-down list on the General Information page.

Call customer service.

Additional methods of shipping aren't available.

  1. What's the difference between using an Order ID to access information and using the MICR Account to access information in LDWeb?

Using the Order ID box gives you access to a specific order and using the MICR Account gives you access to a specific account with the order history.

Using the Order ID box allows you to only view status of orders, whereas the MICR Account allows you to view status and place orders.

Using the Order ID box allows you to view and place reorders; the MICR Account is used to set up new accounts only.

There is no difference.

  1. To order checks for a new account, you must...

Select the Routing & Transit number, enter the MICR Account number, click the Go button and complete each screen of the order to select check style, check enhancements, and billing and shipping information.

Enter the Order ID, select Reorder and complete each screen of the order to select check style, check enhancements, and billing and shipping information.

Assign a user name for each account holder using the Admin button and complete each screen of the order to select check style, check enhancements, and billing and shipping information.

Select the Order ID, Routing & Transit number, select New Account and complete each screen of the order to select check style, check enhancements, and billing and shipping information.

  1. You must use the less-than symbol (<) to prevent sensitive information (like home phone numbers) from appearing on mailing labels when an order ships.

True

False

  1. The Account Switchboard displays the status of the most recent order as well as a history of previous orders for an account, including ship dates.

True

False

  1. The information presented on the Order Information page can be changed.

True

False

  1. The Production Instructions field is....

Used by Harland Clarke to inform you of the status of a check order.

Used by you to make Harland Clarke aware of any special requests or things to note in regards to an order.

For internal Harland Clarke use only and is not an active field for you.

Available only on certain orders.

  1. How can you confirm that you've entered the correct code for an End or Center Cut?

Type the 5-digit accent code and click the Description button to display a text description of the accent.

An image of the accent will display when you enter the 5-digit accent code.

There is no way to confirm your entry.

  1. The following descriptors are used to note how the name and address information should appear on the check. Using the drop-down arrow, select the descriptor that matches the definition provided.

If you use this descriptor, the information in this field will print in the regular font size.

You use this descriptor when the information you're entering is too long to fit on one line (i.e. two Social Security Numbers).

When selecting this descriptor, the information in this field will print a little bigger and bolder.

  1. You can update LDWeb with an account holder's new address without placing an order.

True

False